RETURN POLICY

If you have changed your mind or are not completely satisfied with an item purchased online at Ralph Lauren, you can return it to us within thirty (30) days of receipt of item(s) to obtain a refund by following the steps outlined below. No exchange service is available.

Merchandise must be returned in its original condition in order to be accepted as a return. Merchandise must be unworn, unwashed and in a resalable condition. Returned items must be accompanied by the original invoice, all packaging, hang-tags and any related accessories and instruction booklets. No refund will be processed for items that are returned incomplete, damaged or soiled.

Please note that, unless they are faulty, certain products cannot be returned:

• Bespoke customized goods (including those ordered using the RL Custom Shop)
• Perfume if the sealed packaging has been opened;
• Swimwear and underwear where hygiene strip had been removed (please note that in the interests of hygiene, swimwear and underwear must tried on over your own underwear without removing the adhesive strip).

We will prosecute to the fullest extent of the law any fraudulent activities, including without limitation, any attempt to reverse or seek a refund of a valid charge for an order that has been properly fulfilled and delivered to you and is not subject to a right of return.

This does not affect your statutory rights. For more information on your statutory rights, contact your local Competition and Consumer Protection Commission, Citizens Information Board or the equivalent in your jurisdiction.

If you have any questions about the returns procedure, please do not hesitate to contact our Customer Assistance.

HOW TO RETURN MERCHANDISE

1. How to Return via UPS

•  Please return the item(s) using the original shipping box and packing materials. Please include each item(s) in its original packaging, together with a copy of your invoice, the hang-tags and any related accessories and instruction booklets as well as the completed return form, specifying the returned item and the return reason.

•  If you have a pre-paid UPS label in your package, please use this to make the return.  Some orders do not have the pre-paid label included, in this instance please use our Online Returns Service to let us know why you want to return your item and to obtain a pre-paid UPS label.  You can access our Online Returns Service via the Help section on the website. 

• Simply affix the pre-paid UPS return label to your package and drop the package at your nearest UPS collection centre. Alternatively, you may contact UPS to arrange for pick-up at an address of your choosing. If you lose your pre-paid UPS return label, or if you require additional assistance with your return, please do not hesitate to contact our Customer Assistance. Original shipping charges are not refundable except in the case you exercise your right of cancellation as outlined in the section “Cancelling your Order” below. In all other cases, we will reimburse shipping charges and return shipping charges for defective or incorrect items

You shall receive an e-mail notification upon the completion of the returns process.

2. Making a Return to our Ralph Lauren Stores

Products purchased online at Ralph Lauren cannot be returned to a Ralph Lauren store or any other point of sale. For your convenience, we have provided a fast and reliable returns process. Please use the provided return labels and make the return via UPS to ensure the timely credit of the cost of your merchandise.

Please note that products purchased from Ralph Lauren stores and other point of sale must be returned to a store in person. 

3. How to return a watch

•  Please call our Customer Assistance team to arrange the return of a watch.

• We will arrange a Courier collection on a day convenient for you (available Monday-Friday). This will be arranged through Ferrari Expeditions and we will email you a tracking number so that you are able to monitor the return.

•  Once we have received your returned watch, we will check it meets our requirements under our Returns Policy. We will contact you should we require further information to process your return.

•  Original shipping charges are not refundable except for the scenarios listed in our Terms of Sale. In all other cases, we will reimburse shipping charges and return shipping charges for defective or incorrect items.

• You shall receive an e-mail notification upon the completion of the returns process.

•  You may also return a watch to selected Ralph Lauren stores. Once your watch has been checked and we confirm that a refund will be processed, you shall receive an email notifying you of the completion of the returns process.

• For repairs enquiries, please refer to the details received with your watch. Please contact us to facilitate the repair. Please note that repair timeframes can vary dependent on the requirements. We will endeavour to inform you of timelines as the watch has been reviewed by a specialist.

CANCELLING YOUR ORDER

Before your order has been dispatched:

Please note that once you place an order at RalphLauren.ie , there is a limited period of time during which you will be able to cancel your order until it is fully processed. If the cancel option is available, you will find a button next to your order on the order tracking page.

If you have any questions or concerns, please do not hesitate to contact us for assistance.

After your order has been dispatched:

Under applicable distance selling legislation, you can also choose to cancel your order within fourteen (14) calendar days of receipt of your goods. If you choose this option, we will refund you the full price of any items returned in accordance with our Return Policy and the original shipping charges.

To cancel your purchase, you must clearly inform us of your decision to cancel your contract by sending us an e-mail here  or by calling our Customer Assistance giving us details about the items ordered and their delivery date. You may also use model cancellation form provided below but it is not mandatory.

Model Cancellation Form

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*], Ordered on [*]/received on [*], Name of consumer(s), Address of consumer(s), Signature of consumer(s) (only if this form is notified on paper), Date

 We will process your refund or credit within fourteen (14) days of receipt of the cancellation notice.

REFUNDS

We will refund you the original price paid (in the same currency as purchase) for the returned item, less any adjustments or credits that may have been subsequently issued (if any).

All returns (including items purchased through the gift service) will be credited to the original purchaser's form of payment unless otherwise specified on the returns form. The original purchaser's credit card account will be credited upon the processing of the returned item(s), and the credit should appear on the original purchaser's next bank statement.

Refunds of items purchased with a gift card will be issued in the form of another gift card.

For all goods returned by the recipient of a gift, a virtual gift card of equivalent amount will be issued to their attention.

You will receive an e-mail notification once the refund process has been completed.